Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]

Sidin, Julian Paul and Wafa, Syed Azi and Felix, Jules and G.V, Sherry (2007) Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347

Abstract

Theory building efforts in total quality management have begun in earnest. However, there is now such a diversity of things done under the name of total quality management that it has become unclear whether TQM still has an identifiable conceptual core. The study addresses several questions, including: (I) How do managers describe its quality environment? (2) How do managers perceive what quality management should be practiced? (3) What are the current practices of quality management now being practiced by them? (4) What is the relationship between organizational quality context and the current and ideal quality management?

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Sidin, Julian Paul
UNSPECIFIED
Wafa, Syed Azi
UNSPECIFIED
Felix, Jules
UNSPECIFIED
G.V, Sherry
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Shah Alam > Institute of Quality & Knowledge Advancement (InQKA)
Journal or Publication Title: Malaysian Journal of Quality
ISSN: 1823-7347
Volume: 2
Page Range: pp. 107-124
Keywords: Quality Management; Malaysia
Date: 2007
URI: https://ir.uitm.edu.my/id/eprint/16183
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