The acceptance of Total Quality Management (TQM): a case study in ITEM Industrial Engineering Sdn. Bhd, Selangor / Siti Fatimah Che Rouse

The objective of the stuciy is to clarify the acceptance of TQM in ITEM Industrial Engineering Sdn. Bhd. Using the measures devised by Stattler, William M& Miller, N. Edd (1968) on Discussion and Conference it was found that, majorities of the ITEM employees comprised by 80% for maturity task and 759% for maturity psychology get the score on a rating of 3. 1-5.0. It shows that individual or group is ready for regular participation in regular participation in Total Quality teamwork There are 50 form of questionnaires has been distributed but only 40 form was returned In this study two method were used to analyze the data, frequency and crosstabulation Most of the employees gave a good perception towards the implementation of TQM. Two hyphotesis have been tested and the results show that both of the hyphotesis were rejected because the result proves that there is no gap for the level of readiness stage between all the departments. The result also indicates that 57.5% understand about quality. The demographic factor such as qualification does no give an impact to the level of readiness stage among the ITEM employees. All of the employees are ready to implement the Quality policy in their daily operations at this time.