TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

Abdullah, Hasni and Mohamed Isa, Zaeidah and Syed Marzuki, Sharifah Zannierah (2007) TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki. In: PROSIDING KONAKA ‘07, 4 – 5 DISEMBER 2007, UiTM PAHANG.

Abstract

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balanced and sustained the success of public sector throughout the years. This paper will examine three key success factors of TQM, namely the leadership characteristics, employee characteristics and organisational factors which will contribute to the excellence of UiTM Pahang. The study reveals that among the three factors, the role of managers or top leaders are pivotal to maintain a higher quality organization

Metadata

Item Type: Conference or Workshop Item (Paper)
Creators:
Creators
Email / ID Num.
Abdullah, Hasni
hasniabd@pahang.uitm.edu.my
Mohamed Isa, Zaeidah
zaeidah72@yahoo.com
Syed Marzuki, Sharifah Zannierah
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organization
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Leadership. Transformational leadership
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Event Title: PROSIDING KONAKA ‘07
Event Dates: 4 – 5 DISEMBER 2007
Page Range: pp. 27-34
Keywords: Employee characteristics, Leadership characteristics, Organisational factors, Total quality management
Date: 2007
URI: https://ir.uitm.edu.my/id/eprint/49932
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