The effect of quality of work life on employee outcome through job embeddedness as the mediation

Quality of work life is one of the indicators of employee outcome achievement. Job embeddedness as a binder to measure outcomes represented by behavior, turnover, and performance quality. This study analyzes the impact of quality of work life on employee outcomes through job embeddedness as a mediator. Employee outcomes are measured by organizational citizenship behavior, performance, and turnover intention. The research was conducted at Daihatsu, a machinery assembly manufacturing company. Sampling was carried out using purposive sampling, with 197 respondents. The analysis method employed is SEM-Partial Least Square (PLS). The results indicate that quality of work life directly influences organizational citizenship behavior, job performance, and turnover intention. Job embeddedness affects organizational citizenship behavior, job performance, and turnover intention. Indirectly, quality of work life influences job performance and turnover intention through job embeddedness. However, quality of work life does not affect OCB when mediated by job embeddedness. The research results are expected to be a positive recommendation for companies to pay attention to quality of work life as a predictor of employee outcomes for the success of achieving business targets. The company should focus on enhancing employees' quality of work life to ensure high-quality performance. Strengthening quality of work life can positively contribute to achieving desired employee outcomes. Business sustainability can be maintained in the long term or employee outcomes can exceed performance targets.