TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain

Jain, Kamal Kishore (2000) TQM : a case study of Malaysia Airlines Academy / Kamal Kishore Jain. Journal of International Business, Economics and Entrepreneurship (JIBE), 8 (1). pp. 81-101. ISSN 0128-7494

Abstract

Malaysia Airlines, with almost 40 domestic and over 80 foreign destinations, is the largest passenger airline in Southeast Asia. At its very is the people and their dedication and commitment to upholding the golden reputation of Malaysia Airlines. The shaping force behind its people is the Malaysia Airlines Academy - MAA. The Academy is a Training Institution approved as a training provider by the Human Resources Development Council (HRDC); the Ministry of Culture, Arts and Tourism (MOCAT), and the Ministry of Education of Malaysia. Being an approved training provider the Academy must ensure that its products and services meet customer requirements, and Safety Training modules meet statutory requirements of Department of Civil Aviation.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Jain, Kamal Kishore
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
H Social Sciences > HE Transportation and Communications > Air transportation. Airlines > Malaysia
Divisions: Universiti Teknologi MARA, Shah Alam > Malaysian Entrepreneurship Development Centre (MEDEC)
Journal or Publication Title: Journal of International Business, Economics and Entrepreneurship (JIBE)
UiTM Journal Collections: UiTM Journal > Journal of International Business, Economics and Entrepreneurship (JIBE)
ISSN: 0128-7494
Volume: 8
Number: 1
Page Range: pp. 81-101
Keywords: Malaysia Airlines Academy, Total Quality Management, Training institution
Date: 2000
URI: https://ir.uitm.edu.my/id/eprint/11413
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11413

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