Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman

Ayob, Mohammad Zaki and Mohd Saman, Fatimah (2002) Key success factors of TQM organizations : a review of the literature / Mohammad Zaki Ayob and Fatimah Mohd Saman. Wahana Akademik, 1 (1). pp. 38-51. ISSN 1675-2414

Abstract

The use of Total Quality Management (TQM) philosophy has increased over the years. TQM organizations have been found to out-perform the non-TQM organizations on several measures of organizational performance and employee
satisfaction. Although some TQM programs may fail due to various reasons, the benefits such as better understanding of customers and improved employee performance are reasons for continued interest in TQM. This article attempts to
review the literature on TQM. It seeks to provide the different perspectives on quality, defines TQM, traces its origin, and highlights the quality 'gurus'. At the end, the key elements contributing to the successful implementation of TQM are discussed.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Ayob, Mohammad Zaki
UNSPECIFIED
Mohd Saman, Fatimah
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Leadership. Transformational leadership

H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus
Journal or Publication Title: Wahana Akademik
ISSN: 1675-2414
Volume: 1
Number: 1
Page Range: pp. 38-51
Keywords: Benchmarking, Continuous Improvement, Empowerment, Leadership, Motivation, Recognition, Reward, Total Quality Control (TQC), Total Quality
Date: 2002
URI: https://ir.uitm.edu.my/id/eprint/11844
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