The relationship between the reward systems and the job performance among support staff at Jabatan Tenaga Kerja (JTK), Kuching/ Raja Najihah Raja Arif

The main purpose of this research conducted was to study whether is there any relationship between reward systems and the job performance among support staff in Jabatan Tenaga Kerja (JTK), Kuching. Employees performance was an issue for every organization for furtherance their objectives. Different in employees’ performance rate was agitating the organization in achieving their target. The need for employees to enhance their performance level was very crucial. Therefore, reward systems have been introduced to be applying by the organization. There are two types of reward systems which is extrinsic and intrinsic. Reward system components used in this research was the recognition, promotion, salary and performance- based pay. The convenience sampling was used as the sampling method. The 86 sample size was determined by using the Krecjie and Morgan table. Next, questionnaire used as a data
collection method and 110 set was distributed at Jabatan Tenaga Kerja (JTK), Kuching. From this research, it shows that both extrinsic and intrinsic reward does have relationship with employees’ performance. However, it shows different levels of relationship between all reward component whereby salary and performance- based pay with a high, positive and significance relationship with the employees job performance with correlation coefficient value r= .658**, p<0.01 and r= .603**, p<0.01, while recognition and promotion with moderate, positive and significance relationship where the correlation coefficient value was r=.350**, p<0.001 and 3.27**, p<0.01. Therefore, this study concluded that there is relationship between the reward systems and the employees’ job performance.