The relationship between on-the-job training and job performance among office support personnels: a case study of Telekom Malaysia Berhad in Kuching, Sarawak/ Nabila Farhana Ahmad Nasarudin

The purpose of this study was to identify the most significant types of on-the- job training given to the employees in order to increase their job performance and to identify the relationship between on-the-job training and job performance at Telekom Malaysia Berhad in Kuching. The methodology used for this study was the census sampling technique to select the sample size that consisted of employees at Telekom Malaysia Berhad in Kuching. The data was collected using the questionnaire. Out of 75 sets of questionnaires distributed, only 70 were returned with a response rate of 93% (n=70). The data was analyzed using SPSS Version 20.0 Based on the findings, it was found that there is a moderate and positive relationship between job rotation and job performance. On the other hand, there is a moderate and positive relationship between mentoring and job performance. It was also found that the most significant type of on-the-job training given to the employees at Telekom Malaysia Berhad in Kuching is job rotation. Therefore, it is recommended that the organisation should provide training programmes to increase employees’ job performance for development and success in their careers. The employees will be motivated to join the training programmes as they can enhance their job performance. For future researchers, they can conduct similar studies by using other methods such as interviews in the government sector.