The relationship between the workplace conflict and job performance among the employee at Jabatan Pertanian Bahagian Samarahan, Sarawak./ Nur Amiera Jamil

Jamil, Nur Amiera (2018) The relationship between the workplace conflict and job performance among the employee at Jabatan Pertanian Bahagian Samarahan, Sarawak./ Nur Amiera Jamil. [Student Project] (Unpublished)

Abstract

Conflict is a normal phenomenon in the workplace. When organization is unable to determine the sources of conflicts, it would affect employees’ job
performance. The main objective of this study was to identify the relationship and significant between conflict in the workplace towards job performance among the employee. For this purpose, the researcher chooses Jabatan Pertanian Bahagian Samarahan, Sarawak. Sampling technique was used to select the employee as the sample is known as convenience sampling technique. 86 Questionnaires were distributed to get feedback from the selected respondents. Twenty four questionnaires was developed which contained 3 sections (Demographic, Factors of Workplace Conflict and Job Performance). The total questionnaires that researchers had distributed 86 and managed to collect all (100%) from the respondents. The data in this study had been be analyzed by using Statistical Packaged for Social Science (SPSS) for window’s version 20. Results shows the 3 variables have positive relationship with job performance from communication have strongest correlation which moderate (r=0.312**) compared with structure (r=0.289**) and personal variable (r=0.232*) towards job performance. The finding also revealed that communication, organizational structure and personal variable affect the level of conflict in the workplace and lead to employee job performance. Therefore, the findings suggested organization to maintain the harmonious of the workplace and increase employee’s job performance by encouraging them to attend workshop or training for better understanding on how to cope workplace conflicts.

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