The relationship between job burnout and job performance among support staff in Human Resource Department, Universiti Malaysia Perlis (UNIMAP)/ Nur Izzureen Roslan

Job burnout has become a topical issue in the field of management as well as organization currently. Therefore, the management should take this issue as a serious matter because job burnout influences on a person’s wellbeing and affects employees’ job performance. The current study attempts to investigate the relationship between job burnout and employees job performance toward support staff in Universiti Malaysia Perlis (UNIMAP). By adopting Conceptual Framework of Multidimensional Theory Job Burnout and Job Performance (Christina Maslach, Schaufeli, & Leiter, 2001), the researcher tested the independent variables (emotional exhaustion, depersonalization and personal accomplishment) towards job performance. The sample size was determined using of Krejcie and Morgan Table (n=110, s=87). The data collection was performed by using a set of questionnaires and analysed using Statistical Package for Science Social (SPSS) version 20. The results revealed that job burnout has a correlation with a job performance. Collectively, the entire components tested in job burnout shows the negative, moderate and significant relationship towards employees’ job performance. In other words, job burnout resulting in poor performance. At the end of this study, the researcher also suggested a few recommendations for the future researchers in order to gain a various results.