Critical success factors in workplace in relation with KPI in construction industry in Sarawak / Geraldine Emma Sinsoon

Construction industry has contributed to the development of the nation's economic by providing considerable support to the economy. Besides, the industry has generated huge employment over the years in the economy. However, the workplace in a construction firm can be complicate ad its product, the construction
projects are becoming more demanding and complicated. Key Performance lndex (KPl) is a benchmarking method that measured using both monitor and control for project and organizational performance. This research paper aims to investigate the relationship of the critical success factors of a workplace and employee performance through KPI in construction firm. There are objectives to be achieved to serve the aim of the paper which obtained through a literature review and questionnaires methods that are distribute to the professional construction workers. Those objectives are to investigate the measurement of KPI in construction firm, to identify the critical factors that influence employee performance in construction firm, and to correlate employee performance and critical success factor in the construction firm. lt is expected that the
findings will provide the top critical success factors in a workplace to enhance the professionals' performance based on their KPl.