A study on factors that affecting on employees’ human relations among corporate support services staff at Keretapi Tanah Melayu Berhad (KTMB)

Human relations refer to the skill or ability to work effectively with other people. In a workplace, human relations also involve an understanding of how people work together in groups, satisfying both individual needs and group objectives. As we noticed, anytime and every organization in this world, the main thing that they should take into account is employees’ human relations. Without having this, the whole organization might collapse as it always rely and depends on employees. Therefore, in any ways, the leader or the management should highlight on how to build good human relations with their employees. This is very necessary to make sure the employees can stay longer and keep loyal towards the organization. Hence, this research aims to investigate and identify the Human Relations Factors among Corporate Support Services staff at Keretapi Tanah Melayu Berhad (KTMB). At the end, this research will determine whether Human Relations Factors such as Self-Discipline, Reliability and Communication will affect towards Employees’ Human Relations at Keretapi Tanah Melayu Berhad (KTMB) or not. By using all of the 60 Questionnaires, the findings highlighted on the four Human Relations Factors as mentioned. Therefore, in order to determine the relationship between Human Relations Factors and Employees’ Human Relations, a Likert-type scale has been developed and tested. Therefore in this research, the researcher tries to identify the most influential factor and the relationship between dependant and independent variables.