External factor contributing to the employee turnover in Pejabat Setiausaha Kerajaan Negeri Kelantan / Nur Hanifati Che Zulkepli

Turnover is the rate at which workers will be replaced by new staff members in an organization. The turnover rate is calculated by dividing the number of resignations by some employees in a given period of time usually a calendar year. Based on past research, he was referring to frequent labor turnover as a state of affairs in an organization in which the employee for reasons best known to them based on their view of personnel policies and practices of an organization resign or leave their job. Workers turn the organization for several reasons. The reasons for this could be other organizations or work related. Managers will be happy to have the same opinion with the perpetrator's decision in higher customer satisfaction, quality improvement, effective succession planning and vast increase in knowledge and learning (Gberevbie, 2008).