The relationship on conflict handling styles and job performance among employees: a case study at Jabatan Pendidikan Negeri Sarawak, Kuching Division / Nurul Asyirikkin Salleh

This study focusing on staff in Jabatan Pendidikan Negeri Sarawak, identifying which element of conflict handling styles has the highest level of contribution towards job performance and determining the relationship between conflict handling styles and job performance among employee. Quantitative research method using in this study which consists of 108 respondents do the questionnaire. In the end, 103 or 95.37% respondents returned the completed questionnaires. 5 or 4.6% questionnaires were unusable and rejected due to incomplete answers in the questionnaires. Thus, other reasons are employee went travel, maternity leaves and study leaves. The finding result shown that the highest element of Conflict Handling Style was Collaborating that have highest impact toward employee’s job performance. Moreover, the finding shown that the strong relationship of conflict handling styles towards job performance was Collaborating styles. It has positive and large relationship element of Conflict Handling Styles towards employee’s job performance. Most respondent were aware with importance of Collaborating style towards employee’s job performance. It can be seen, the respondent know clearly how to manage the conflict in order to increase their job performance as well as agreed with their own way how to use the Collaborating style towards job performance. The recommendation of this study is organization needs to provide a seminar or talk that related on how to manage and solve the conflict in the organization. Moreover, employee should know how to handle conflict among themselves so that can improve the performance in the organization.