The study on the relationship between ergonomics and employees work physical-stress in Risk Management (CFS) Malayan Banking Berhad / Muhammad Nicky Shazni Mohd Hanif

Work stress occurrences largely contribute to job dissatisfaction, burnout and retention ratios in many organizations. As in most literature review, poor ergonomic workstation environment is among the major contributor in stress outcomes such as physical-stress complaints, injuries, performance and absenteeism. Thus, this study aims to examine the relationship between ergonomics factors and the employees work physical-stress in Risk Management (CFS) Malayan Banking Berhad. The ergonomics factors that have been highlighted in this research were work area, body posture, working hour, working chair and humidity. The sample was comprising from the employees in Risk Management (CFS) Department. The population in Risk Management (CFS) was 80 employees and the sample was 66 respondents have been taken according to (Krejcie & Morgan, 1970). Questionnaires were used for the data collections process. Findings from the study shows that the problems of body postures, working hour and humidity under the ergonomically designed workstation contributed to the work stress outcomes in the Risk Management (CFS) Department. These findings are supported by the multiple regression analysis where it depicts that body postures, working hour and humidity factors and component have significant relationship with the employees work physical-stress outcomes in the department. However, work area design and working chair does not have a significant relationship with the employees work physical-stress. In conclusion, the findings from this research are significant to the management and the organization as a whole to improve on ergonomic workstation factors on health and other ergonomic policies. Having a competent and healthy workforce will surely contribute to human capital development and the overall organization's success.