The relationship between organisational silence and organisational citizenship behaviour among employees of Dewan Bandaraya Kuching Utara (DBKU), Kuching Sarawak/ Nadzirah Asdy Rozanoor

This study was conducted to study the relationship between organisational silence and organisational citizenship behaviour among employees at Dewan
Bandaraya Kuching Utara (DBKU), Kuching Sarawak. Three dependent variables namely Acquiescence Silence, Defensive Silence, and Prosocial Silence was used in this study. Convenient sampling technique was used in this study. The survey instrument was adopted from Dyne, Ang and Botero (2003) for Organisational Silence and Spector, P.E. and Fox, S. (2010) for Organisational Citizenship Behavior. 100 questionnaires were distributed to the employees at Dewan Bandaraya Kuching Utara (DBKU) but only 90 questionnaires were returned and usable. For the result, Acquiescence silence has a negative, medium and significant relationship. This variable has the strongest relationship with Organisational Citizenship Behaviour. Meanwhile, Defensive silence has a negative and small relationship with Organisational Citizenship Behaviour. Prosocial silence has a positive, small and significant relationship. Therefore, the findings of the study suggest that the employees share ideas and suggestions with the organisation for the betterment of the organisation. Silence can be dangerous to both employees and organisation.