Hijab ban in hotel industry / Nurul Farrah Diana Mohd Daud

Tourism is a social, cultural and economic phenomenon which involve the movement of people into countries or places outside their usual environment for personal or business/professional purposes. These people are called visitors (which may be either tourists or excursionists; residents or non-residents) and travel related to their activities, which partly implies tourism expenditure (United Nations World Tourism Organization, 2008). Tourism largest industry in the world and one of the objectives of tourism development is economic development. Tourism industry profitable industries in country and contribute much to foreign exchanged. Tourism industry is a giant industry which are consist of transportation services, hotel industry and many more. is the is one of the most The hotel industry is any types or forms of business associated with providing accommodations in lodging, food and beverage and a variety of services that are interconnected and orderly services aimed at public services. The hotel offers a range of guest services such as banquets, conferences and fitness, sport and facilities, beauty spas, bars, sophisticated restaurant and others. The hotel sector consists of more than 15% of all the people working in the hotel sector. Hotels fall in several different categories including the glamorous five-star resort international luxury chains, trendy boutiques, country houses, conferences, and leisure or guest houses. This highly dynamic sector offers good quality accommodation, a wide range of food and beverage, along with other services for all types of customers. The hotel sector strives to offer excellent customer service throughout its operations. The hospitality industry has a wide range of positions available. Many of these involve serving as support staff, dealing with customers face to face in a variety of ways, includes as frontline hotel. Frontline hotel job scope is make and confirm reservations, and greet, register and assign rooms to guests. They also issue room keys and give escort instructions to bellhops, contact housekeeping or maintenance when guests report problems. Thus, jobs in the hospitality industry can involve lots of customer interaction, or be behind the scenes such as back office hotel who are working as administrative or support roles. Most of the hotels in Malaysia will not take the workers who wear hijab as the frontline of the hotel and often workers who wear the veil will only be allowed to work behind the scenes like the back office. There are many issues that occur in the hotel industry such as hijab ban, maternity leave, workers always stop and more. What I want to discuss here is about hijab ban and why hijab ban are always becoming an issues in hotel industry.