A relationship between organizational stress and job satisfaction among office support personnel at Department of Information Kuching, Sarawak/ Norasyirah Zainal Abidin

Zainal Abidin, Norasyirah (2016) A relationship between organizational stress and job satisfaction among office support personnel at Department of Information Kuching, Sarawak/ Norasyirah Zainal Abidin. [Student Project] (Unpublished)

Abstract

The purpose of this study was to identify the factors that contribute to organizational stress among the office support personnel and to identify a relationship
between organizational stress and job satisfaction. The methodology that was used for this study was simple random sampling, to select the sample size that consists of the employees at the Department of Information, Kuching. The data had been collected using questionnaires which were divided into three sections. Section A focused on demographic background of respondents, Section B focused on the factors of organizational stress meanwhile Section C focused on the job satisfaction. A set of 93 questionnaires was distributed to 93 respondents at the Department of Information, Kuching with 100% response rate. It was analyzed using SPSS Version 20.0. According to the findings for the first research objectives, it was found that role ambiguity is the highest factor that contributes to the organizational stress had the mean value of 3.51, followed by leadership 3.49 and lastly, workload 3.39. This is because according to the mean scores, the higher the mean value, the most significant it is. Besides that, the factors are accepted because the mean score is more than 3.00. Based on the findings for the second research objectives, it was found that there is a weak and negative relationship between role ambiguity and job satisfaction. The correlation coefficient is (r = -.233). On the other hand, there is a moderate and negative relationship between leadership and job satisfaction. The correlation coefficient is (r = -

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Item Type: Student Project
Creators:
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Zainal Abidin, Norasyirah
UNSPECIFIED
Subjects: A General Works > Indexes (General)
H Social Sciences > HA Statistics > Theory and method of social science statistics > Data processing. Including SPSS
H Social Sciences > HF Commerce > Job stress. Stress management
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus > Faculty of Business and Management
Programme: Bachelor in Office Systems Management (Hons.)
Keywords: Organizational stress, Job satisfaction, Department of Information Kuching, Sarawak
Date: July 2016
URI: https://ir.uitm.edu.my/id/eprint/60124
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