The relationship between performance improvement and job satisfaction among office support staff at RISDA in Kuching, Sarawak/ Nur Nahdatul Nadia Rely

Performance improvement plays an essential role in addressing the issue of job satisfaction among employees. The Behaviour Engineering Model (Gilbert, 1978), comprises six conditions of behaviour, namely data, instruments, incentives, knowledge, capacity, and motives, were used to examine the relationship between performance improvement and job satisfaction among office support staff at RISDA in Kuching, Sarawak. The aim of this study was to determine the level of importance of environmental and human behaviour factors towards job satisfaction among the office support staff. Subsequent to this, relationship between environmental and human behaviour factors towards job satisfaction among office support staff at RISDA in Kuching, Sarawak was investigated. This was accomplished through quantitative method of data collection namely questionnaire. The findings of study revealed that data, instruments, incentives, knowledge, capacity and motives were very important factors that can raise the level of job satisfaction among office support staff at RISDA. The correlation analysis revealed that environmental factors have a significant relationship towards job satisfaction. Meanwhile, human behaviour factors show that there was no relationship associated with job satisfaction. The findings of this study provide a guideline or reference to the management in managing and satisfying the employees in terms of performance improvement.