Employees' loyalty in Jabatan Kastam Diraja Malaysia Kangar Perlis / Nina Amilia Nasri and Nur Ain Syafieka Rohimi

Employee loyalty can be defined as employees being committed to the success of the organization and believing that working for this organization is their best option. The aim of the study was to find the impact of teamwork, working environment and organizational commitment on employee loyalty in Jabatan Kastam Diraja Malaysia Kangar, Perlis. The factors affecting employees loyalty was also determined. The research method of this
study was quantitative and the sample size of this study is 103 respondents. To achieve the aim of the study, questionnaire survey was used. The result show that there is a positive and significant impact of teamwork, working environment and organizational commitment on employees loyalty in Jabatan Kastam Diraja Malaysia Kangar, Perlis. This study also show the result that he most dominant factor that contributed to the employees' loyalty was working environment.