Factor that affect the employees loyalty in the hotel industry / Nurul Shazwani Abd Razak and Nurul Farahniza Kamaruzzaman

Abd Razak, Nurul Shazwani and Kamaruzzaman, Nurul Farahniza (2018) Factor that affect the employees loyalty in the hotel industry / Nurul Shazwani Abd Razak and Nurul Farahniza Kamaruzzaman. [Student Project] (Submitted)

Abstract

This research aimed to study the factors that affect employees to have loyalty to The Hotel Industry. The research was conducted in the Park Avenue Hotel, Sungai Petani Kedah as a location for the researcher to collect data. This study focused on the factors that affect the employees loyalty in the Hotel Industry that contribute to building and retaining loyal behavior. Loyalty and employee are the key parameters that influence the success of a company. This study was done by distributing 130 set of questionnaire to the employees at Park Avenue Hotel. The findings of the study indicated that factors like Supervisory Relationship, Employee's reward and Working Condition all have significant relationship between employee's loyalty in the Park Avenue Hotel.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Abd Razak, Nurul Shazwani 2016565897 Kamaruzzaman, Nurul Farahniza 2016524533
Subjects:	H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor. Work environment H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
Divisions:	Universiti Teknologi MARA, Kedah > Sg Petani Campus
Programme:	BACHELOR OF ADMINISTRATIVE SCIENCE
Keywords:	Park Avenue Hotel, Hotel Industry, Employees Loyalty, Supervisory Relationship, Employee's Reward, Working Condition
Date:	December 2018
URI:	https://ir.uitm.edu.my/id/eprint/55585