The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle

Zulkifle, Zulfahmi (2018) The influences of e-service quality and customer loyalty of dropee / Zulfahmi Zulkifle. [Student Project] (Unpublished)

Abstract

The Internet business area or eCommerce is one of the quickest developing and most alluring ventures in Malaysia. The most recent gauge by Statista uncovered that the Online business stage has earned the revenue to US$3,144m before the finish of 2018. Besides, the industry is relied upon to produce US$5,457m in revenue by 2022. The selection of eCommerce business stages in the previous years has enormously expanded due to the surge of internet users. ("eCommerce - Malaysia I Statista Market Forecast," n.d.)

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Zulkifle, Zulfahmi 2015103041
Subjects:	H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations H Social Sciences > HF Commerce > Electronic commerce
Divisions:	Universiti Teknologi MARA, Johor > Segamat Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Hons) (Marketing)
Keywords:	E-service quality, Customer loyalty, eCommerce, UiTM Cawangan Johor Segamat
Date:	2018
URI:	https://ir.uitm.edu.my/id/eprint/53153