The reasons of employees reluctance to work at the frontline service : a study at Jabatan Pendaftaran Negara of Kota Kinabalu Branch / Sri Suhana Abdul Rani

Abdul Rani, Sri Suhana (2009) The reasons of employees reluctance to work at the frontline service : a study at Jabatan Pendaftaran Negara of Kota Kinabalu Branch / Sri Suhana Abdul Rani. [Student Project] (Unpublished)

Abstract

This study aims to study the reasons for employees' reluctance to work in the frontline service, to identify whether there is a significant difference in reluctance between gender and year of services; and to provide suggestions and recommendations to the management ways to improve the employee involvement in the frontline service. There are four categories that are lack of training, poor communication, poor leadership and lack of rewards. Most of the respondents answer is neutral due to scared to disclose the reality that being faced by them. However respondents disagree whether they received sufficient training programme needed to work at frontline service. Thus, they are not confident and lack of knowledge to perform their job. The Chi-Square test result shows that gender and year of services has significant effect on employees' reluctance to work at frontline service.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Abdul Rani, Sri Suhana
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management > Incentives. Incentive awards
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Employee motivation
H Social Sciences > HF Commerce > Personnel management. Employment management > Training of employees. Employer-supported education
Divisions: Universiti Teknologi MARA, Sabah > Kota Kinabalu Campus > Faculty of Administrative Science and Policy Studies
Programme: Bachelor of Administrative Science (Hons)
Keywords: Employees reluctance; Frontline service; Reason
Date: November 2009
URI: https://ir.uitm.edu.my/id/eprint/52469
Edit Item
Edit Item

Download

[thumbnail of 52469.pdf] Text
52469.pdf

Download (236kB)

Fulltext

Fulltext is available at:
  • Bilik Koleksi Akses Terhad | Kampus Kota Kinabalu, Sabah

ID Number

52469

Indexing

|

Statistic

Statistic details