Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni

Kamaludin, Nur Aimi Solehah and Khairulhasni, Nur Adawiyah (2019) Service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah / Nur Aimi Solehah Kamaludin and Nur Adawiyah Khairulhasni. [Student Project] (Submitted)

Abstract

This chapter focuses on the background of the study which is the service quality and customer satisfaction towards counter service in Road Transport Department (JPJ) at Sungai Petani, Kedah. The customer satisfaction is important as it represents of the quality of the organization itself whether public and private sector. This chapter begins with the research background, followed by the problem statement, research questions, research objectives, scope of the study, significant of the study and lastly the definition of terms and concepts used in this study.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Kamaludin, Nur Aimi Solehah 2017290372 Khairulhasni, Nur Adawiyah 2017274412
Subjects:	H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Kedah > Sg Petani Campus > Faculty of Administrative Science and Policy Studies
Programme:	Bachelor of Administrative Science
Keywords:	Road Transport Department; Sungai Petani; Kedah
Date:	July 2019
URI:	https://ir.uitm.edu.my/id/eprint/52270