A study of employee satisfaction and its effect toward loyalty in De Palma Ampang / Abharina Nur Ahmad Sabri

Employee loyalty can be defined as employees trust that they will have no-doubt in their work in the organization and that they see this as the best option they/ have done. There is not easily way to maintain the employee loyalty in an organization to retain employee. As for De Palma Hotel Ampang, there too many employees resign in short period time. The turnover rate of De Palma Hotel Ampang, compared to last
year is decreasing. However, the number of employees leaving the organization is still higher than new hires. Therefore, the purpose for this investigation is to investigate the factors that influence the satisfaction of the employees in the hotel industry. The factors involved in this study are career development, compensation and reward, job security and workplace environment. The methodology used in this research paper is quantitative. The researcher distributes questionnaires to 97 respondents to do data collection. The statistical method used for data analysis is regression, correlation, and reliability. Overall, at the end of this study, the result has shown there is only three independent that are significant with the dependent variables that is career development, job security and workplace environment while compensation and reward is not significant