Human resource practices and employees’ intention to stay in the Kuala Lumpur hotel industry / Dr. Hazrina Ghazali … [et al.]

Ghazali, Hazrina and Mohd Nasyuki, Nasyira and Oon, Xiao Yi and Ishak, Maisarah (2012) Human resource practices and employees’ intention to stay in the Kuala Lumpur hotel industry / Dr. Hazrina Ghazali … [et al.]. Journal of Tourism, Hospitality & Culinary Arts, 4 (1). pp. 88-118. ISSN 1985-8914 , 2590-3837

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Abstract

The main purpose of this study was to examine the relationship of human resource practices and employees’ intention to stay in the KL hotel industry. Seven human resource practices; namely recruitment and selection, training, the compensation system, performance appraisal, job security, employee empowerment, and communication were used as variables to predict such intention. A total of 340 questionnaires were distributed to employees who were currently working in two, three and four stars rating hotels. Data were analyzed by using SPSS and results indicated that all practices have significant positive relationships with employees’ intention to stay. It was also found that practices that are commonly being carried out in the KL hotel industry were communication, training, recruitment and selection, teamwork, and performance appraisal. It is hoped that the findings of this study will help hotel managers to implement these practices so that their employees remain working with them and maximize the employees’ intention to stay.

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Item Type: Article
Creators:
Creators
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Ghazali, Hazrina
UNSPECIFIED
Mohd Nasyuki, Nasyira
UNSPECIFIED
Oon, Xiao Yi
UNSPECIFIED
Ishak, Maisarah
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Malaysia
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 , 2590-3837
Volume: 4
Number: 1
Page Range: pp. 88-118
Official URL: https://www.jthca.org/
Item ID: 44519
Uncontrolled Keywords: Human resource practices, employees’ intention to stay, hotel industry, Kuala Lumpur, Malaysia
URI: https://ir.uitm.edu.my/id/eprint/44519

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