Abstract
The service quality is a continuous problem or issues that always be a major issue of the employee in company. All staff in Technology Park Malaysia Corporation need to fulfill 32 hours training hours per year and does not state that in one month how much training hours that they must have. This research has been conducted to examining the relationship between training, perceived organizational support and transfer of training towards service quality at Technology Park Malaysia Corporation. It is important to employee to give a high level of service quality to help the organization achieve an objective goal successfully. The data collected through questionnaires among 70 respondents. The questionnaires were distributed to test the hypotheses proposed. The questionnaires designed based on three independent variables, one dependent variable. Training, perceived organizational support and transfer of training becomes are independent variable and service quality as a dependent variable. As a result, all there is a relationship between independent variable and dependent variable.
Metadata
Item Type: | Student Project |
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Creators: | Creators Email / ID Num. Abdul Rashad, Siti Khadijah 2013494004 Abdul Latif, Mohd Shazwan Nizam 2013888494 |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking H Social Sciences > HF Commerce > Personnel management. Employment management H Social Sciences > HF Commerce > Personnel management. Employment management > Training of employees. Employer-supported education |
Divisions: | Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management |
Programme: | Bachelor of Business Administration (Hons) Human Resource Management (BA243) |
Keywords: | Service quality; Training; Perceived organizational support; Transfer of training |
Date: | 2016 |
URI: | https://ir.uitm.edu.my/id/eprint/27046 |
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