Work-life balance and conflict in retail company: Tesco Stores (Malaysia) Sdn Bhd / Khairol Izwan Harry

The need to reconcile working with non-working life (family and domestic responsibilities) has been gaining importance over the decades, as a result of increasing female employment rates in Malaysia and drastic changes in family patterns, changes that have given rise to a growing number of nuclear or single-parent families.
Studies in the area of work-life balance have so far mainly concentrated on the conflict between people’s work and other life roles. It is generally accepted that there is a clear link between work-life conflict and work-life balance, as attaining work-life balance is dependent on managing or reducing the conflict between various roles.

This research is aimed at studying work-life balance and conflict in retailing company which focused to Tesco Stores (M) Sdn. Bhd., Melaka Branch. In this study, the researcher would like to study the level of work-life balance and conflict, organizational support, job satisfaction and work stress faced by employees. The researchers also want to explore the relationship between organizational support, job satisfaction and work stress with wok-life balance and conflict.

The questionnaires were distributed to the full-time employees of Tesco Melaka Branch and 105 questionnaires were retrieved for analysis. Based on findings, it can be summarized that the respondents experienced conflict in work-life balance. It also can be concluded that organization support, job satisfaction and work stress have a moderate impact towards work-life balance and conflict. It can be recommended that Tesco Stores (M) Sdn. Bhd. should adapt work-life balance policies, workplace cultural change and open door policy to improve work-life balance of employees