A study on factors that influence employees’ performance in marketing department at Telekom Malaysia Berhad Seremban Negeri Sembilan / Faeza Zainal Abidin

This project paper is about a study on THE FACTORS THAT INFLUENCE EMPLOYEES’ PERFORMANCE IN MARKETING DEPARTMENT AT TELEKOM MALAYSIA BERHAD, SEREMBAN NEGERI SEMBILAN. The important of this research is to identify the potential factors that will contribute to the performance of employees in Marketing Department at Telekom Malaysia Berhad, Negeri Sembilan and to measure how the employees satisfied with the reward systems, training, leadership and workload at the company. Since the employees’ performance is one of the major problem that usually facing by the company, performance improvement should be given priority.

The study was focused to all staffs in that Marketing Department in the company. 50 questionnaires were distributed to the employees by using unstratified random sampling technique. The findings and hypothesis were analyzed by using statistical Package for Social Science (SPSS). The findings shows three of four independent variables have a relationship with employees’ performance which is training, reward systems and leadership. Among these three variables, leadership is closed to the employees’ performance.