A study of customer satisfaction towards the service quality provded by IBS Technology Sdn. Bhd. / Ernna Edayu Dul Ngajis

This study is based on the research of 'A Study of Customer Satisfaction towards the services provided by IBS Technology'. The questionnaires have been distributed 31 respondents from 11 companies who have used the services from IBS Technology. Most of the companies have been used for these services about 1 to 3 years operations. In this study researcher had done the research of identifying the level of customer satisfaction with the service quality of IBS Technology management. Service qualities in this study refer to the staffs' performance from 3 departments which are Business Development Department, Project Management Department, and Maintenance Department.

There are 31 questionnaire have been distributed to the respondents in order to fill out the entire question. From the question the result will be gain after the analysis of data. Most of the respondents are company who has used the services and products from IBS Technology Sdn. Bhd. Researcher has used the Statistical Package for Social Science (SPSS) Program version 14.0. From the analysis researcher identified that there is no relationship between the customer satisfaction and service quality by using the cross tabulation for the service quality variables.