Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif

Abdul Rashad, Siti Khadijah and Abdul Latif, Mohd Shazwan Nizam (2016) Factors that influence service quality at Technology Park Malaysia / Siti Khadijah Abdul Rashad and Mohd Shazwan Nizam Abdul Latif. [Student Project] (Unpublished)

Abstract

The service quality is a continuous problem or issues that always be a major issue of the employee in company. All staff in Technology Park Malaysia Corporation need to fulfill 32 hours training hours per year and does not state that in one month how much training hours that they must have. This research has been conducted to examining the relationship between training, perceived organizational support and transfer of training towards service quality at Technology Park Malaysia Corporation. It is important to employee to give a high level of service quality to help the organization achieve an objective goal successfully. The data collected through questionnaires among 70 respondents. The questionnaires were distributed to test the hypotheses proposed. The questionnaires designed based on three independent variables, one dependent variable. Training, perceived organizational support and transfer of training becomes are independent variable and service quality as a dependent variable. As a result, all there is a relationship between independent variable and dependent variable.

Metadata

Item Type: Student Project
Creators:
CreatorsID Num. / Email
Abdul Rashad, Siti Khadijah2013494004
Abdul Latif, Mohd Shazwan Nizam2013888494
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
H Social Sciences > HF Commerce > Personnel management. Employment management
H Social Sciences > HF Commerce > Personnel management. Employment management > Training of employees. Employer-supported education
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Human Resource Management (BA243)
Item ID: 27046
Uncontrolled Keywords: Service quality; Training; Perceived organizational support; Transfer of training
URI: http://ir.uitm.edu.my/id/eprint/27046

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