Items where Subject is "Malaysia"

Article

The impact of online banking on customer service delivery in the Malaysian banking industry : Kano's model approach / Alhaji Abubakar Aliyu … [et al.]. (2014) Journal of Information and Knowledge Management (JIKM), 4 (1). pp. 113-128. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337

Corporate social responsibility disclosure in Malaysian government-linked companies / Elinda Esa and Abdul Rahman Zahari. (2012) Terengganu International Finance and Economics Journal (TIFEJ), 2 (2). pp. 83-93. ISSN 2232-0539

Organizational factors as driver of salespeople customer-orientation behaviour: A look at Malaysian life insurance agents / Nor Azila Mohd Noor and Azli Muhamad. (2006) Jurnal Intelek, 4 (2). pp. 71-79. ISSN 2231-7716

CSR disclosure in the context of resource-based view theory / Suzana San and Nor Jana Salim. (2013) Terengganu International Finance and Economics Journal (TIFEJ), 3 (1). pp. 50-55. ISSN 2232-0539

Customers’ emotional reactions as significant predictors towards excellent customer service experiences / Anizah Zainuddin and Shereen Noranee. (2017) Advances in Business Research International Journal, 3 (1). pp. 1-9. ISSN 2462-1838

Conference or Workshop Item

Measuring supplier’s service quality and customer satisfaction using servqual / Hirun Azaman Ismail. (2004) In: STSS 2004 : Prosiding Seminar Kebangsaan Sains Teknologi & Sains Sosial / Jilid 2 : Sains Sosial, 31 Mei – 1 Jun 2004, Hotel Vistana, Kuantan, Pahang.

Thesis

A study of customer satisfaction level at Telekom Malaysia / Padilah Hj. Md. Yunus. (2005) Degree thesis, thesis, Universiti Teknologi MARA.

The effectiveness of San Francisco Coffee’s sales promotion towards the patrons / Noryusnita Ramli. (2014) Masters thesis, thesis, Universiti Teknologi MARA (UiTM).

A study on the attributes that contribute to the success of restaurants / Nur Adilah Saud. (2002) Degree thesis, thesis, Universiti Teknologi MARA.

Visitors' satisfaction toward activities and services at Perhentian Island Marine Park, Terengganu / Wan Ahmad Wan Hasan. (2014) Degree thesis, thesis, Universiti Teknologi MARA.

Student Project

Customer satisfaction towards counter service: A case study at Road Transport Department Bukit Katil, Melaka / Noorazuan Ahmad and Muhamad Shafiq Md Koma. (2013) [Student Project] (Unpublished)

Sejauh manakah kecekapan dan keberkesanan perkhidmatan pos di Shah Alam setelah diswastakan. Satu tinjauan / Ani Awang ... [et al.]. (1994) [Student Project] (Unpublished)

Internal customer satisfaction toward service quality: A case study in Human Resource Department Tenaga Nasional Berhad Malacca / Muhamad Afiq Azmi and Khairulnazrin Abdullah. (2013) [Student Project] (Unpublished)

The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. (2014) [Student Project] (Unpublished)

Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. (2011) [Student Project] (Unpublished)

The vital components of hipster cafe that affect millennials’ satisfaction / Intan Rafidah Ismail and Nur Iman Aqilah Shahril. (2016) [Student Project] (Unpublished)

Service quality in baggage handling: The case of Malaysia Airlines / Nazatulzarit Kamesan. (2007) [Student Project] (Unpublished)

A study on the effectiveness of service delivery system towards customers satisfaction: A case study at road transportation department (RTD) of Melaka / Hazirah Ramli and Diana Uju. (2013) [Student Project] (Unpublished)

Factors of staff professionalism at counter services affect customer satisfaction: A case study at TMpoint Jalan Gajah Berang, Melaka / Nurul Akma Ramli and Nurhayati Saliman. (2012) [Student Project] (Unpublished)

Examining the factors that influence customer's intention to use Ar-Rahnu among Segamat residents / Haidatul Nabila Shahrun. (2019) [Student Project] (Submitted)

Citizens’ satisfaction towards the quality of e-filing service / Nur Qaiyisha Suhardi and Normalina Mahmud. (2018) [Student Project] (Unpublished)

A study on factors contribute to the acceptance of Ar-Rahnu scheme in Agrobank Kota Bharu / Wan Siti Norhidayah Wan Ibrahim. (2010) [Student Project] (Unpublished)

Customer satisfaction on Malay food restaurant at Pahang / Wan Nor Syuhana Wan Mahamad Hanafi. (2017) [Student Project] (Unpublished)

Entrepreneurship Project

Fundamentals of Entrepreneurship (ENT300) : Homelicious Seafood Burger / Nurzahidah Ibrahim ...[et al.]. (2015) [Entrepreneurship Project] (Unpublished)