Items where Author is "Othman, Zulhan"

Article

(2014) Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). ISSN 1985-8914 ; 2590-3837

(2014) Stimulus of socio-cultural factors, internalization, food choice and eating pattern / Mohd Azmin Akbarruddin and Zulhan Othman. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (2). ISSN 1985-8914 ; 2590-3837

(2011) Tipping: has it becoming prevalent norms in Malaysia hospitality industry / Mohd Salehuddin Mohd Zahari … [et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 3 (3). pp. 39-52. ISSN 1985-8914 , 2590-3837

(2009) An investigative study into the Hazard Analysis Of Critical Control Point (HACCP) implementation in Small and Medium-Sized Food Manufacturing Enterprises (SMEs) / Muhammad Izzat Zulkifly...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (3). pp. 1-22. ISSN 1985-8914 ; 2590-3837

(2009) Exploring the relationship between spirituality and work values amongst hospitality students / Rahmat Hashim, Alina Shuhaida Mohd Ramly and Zulhan Othman. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

(2009) Do Thai foods outshine Malaysian food locally and internationally? / Zulhan Othman ...[et al.]. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 1 (1). pp. 23-34. ISSN 1985-8914 , 2590-3837

Book Section

(2015) The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. In: The Doctoral Research Abstracts. IGS Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Thesis

(2015) The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. PhD thesis, thesis, Universiti Teknologi MARA.

(2007) Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman. Masters thesis, thesis, Universiti Teknologi MARA.

Research Reports

(2009) Thai food in Malaysia: diagnosing patrons and restaurant operators’ acceptance levels / Nurul Aishah @ N Zakaria... [et al.]. [Research Reports] (Unpublished)