Tipping: has it becoming prevalent norms in Malaysia hospitality industry / Mohd Salehuddin Mohd Zahari … [et al.]

Mohd Zahari, Mohd Salehuddin and Abdul Patah, Mohd Onn Rashdi and Mohd Radzi, Salleh and Othman, Zulhan (2011) Tipping: has it becoming prevalent norms in Malaysia hospitality industry / Mohd Salehuddin Mohd Zahari … [et al.]. Journal of Tourism, Hospitality & Culinary Arts, 3 (3). pp. 39-52. ISSN 1985-8914 , 2590-3837

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Official URL: https://www.jthca.org/

Abstract

As tipping is consider a main source or additional income for millions of service personnel and closely related to behavioural and social economics perspective, it has continually received significant attention among the academic scholars since the last two decades. Many researchers agree that tipping is one the most efficient and effective ways in monitoring, rewarding effort of service workers, token of appreciation, complement or as an incentive for good service delivered. This non-legal required obligation although is not a social norm like in the United States and some of the European countries, but the practices are widely spread particularly in the tourism, hospitality and restaurant industry and becoming internationalized including in Malaysia. Despites not an institution and part of the Malaysian culture, tipping is becoming more widespread and acceptable in this country hospitality industry. The practice is unlikely to disappear instead will continue to increase from time to time. This research note besides reviewing the past studies on tipping, different countries practices but narratively emphasises and highlights the current practice in Malaysia scenario. In other words, this paper not only creating the first local literature but lay the groundwork for other Malaysian researchers to further look into this tipping issue from various perspectives in line with vigorous development of Malaysia tourism, hospitality and restaurant industry.

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Item Type: Article
Creators:
Creators
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Mohd Zahari, Mohd Salehuddin
UNSPECIFIED
Abdul Patah, Mohd Onn Rashdi
UNSPECIFIED
Mohd Radzi, Salleh
UNSPECIFIED
Othman, Zulhan
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
T Technology > TX Home economics > The house. Including arrangement, care, servants
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Building operation and housekeeping
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 , 2590-3837
Volume: 3
Number: 3
Page Range: pp. 39-52
Official URL: https://www.jthca.org/
Item ID: 44427
Uncontrolled Keywords: tipping, norms, prevalent, Malaysia, hospitality
URI: https://ir.uitm.edu.my/id/eprint/44427

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44427

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