Determinant of organizational citizenship behavior at IIUM Medical Specialist Centre, Kuantan Campus

The reason for this study is to investigation of Organizational Citizenship Behavior (OCB) at IIUM Medical Specialist Centre (IMSC). The focus of study from staff at IIUM Medical Specialist Centre (IMSC). There factor are transformational leadership, empowerment and emotional intelligence. The objective is to know how the independent variable (transformational leadership, empowerment and emotional intelligence) can be determinant toward the employee Organizational Citizenship Behavior (OCB). 61 staff was selected and questionnaires were distributed to 61 respondents which is staff at IIUM Medical Specialist Centre (IMSC) Kuantan Campus. As a result from the finding of this research show only one variable which is empowerment is accepted. Another, two variables which are transformational leadership and emotional intelligence are rejected. This study has recommended that to improve empowerment at IIUM Medical Specialist Centre. In other word, employees should improve their level of empowerment and understanding with other employees and their task.