Tenaga Nasional Berhad / Maisarah Farisha Mohd Mazalee

This report is about my 6-month of internship training that I had successfully completed at Tenaga Nasional Berhad (TNB) Batu Gajah from 1st March 2023 until 15th August 2023, where this place is a whole game-changer to make myself expose and ready in working industry phase. Every hour spent at the TNB Batu Gajah provided me with valuable experience. TNB is divided into several main divisions, mainly TNB Generation, TNB Transmission, TNB Distribution, and TNB Retail, which serves the end-user customers. I was assigned to the department of Business Support Operations (BSO) for the first 2 months and then gained experience at the department of retail for the rest of the month. The main functions of BSO department are more to administration work meanwhile the retail department is related to credit management, billing, and finance.
In this comprehensive report, the major purpose of an internship is to know the working environment in the real-world situation in order to enhance the capabilities and problem-solving skills related to work. It also observed how TNB Batu Gajah managed their organization and work, as well as corporate and employee relations, time management, and few more. It also discussed more specifically about this company as well as every aspect that I observed during my internship programme. I was put under the direction of Puan Norazua, a Pembantu Tadbir, for the duration of this program's internship. Despite gaining knowledge about working in an office scenario, I also managed to polish my soft skill, communication skills by engaging with customers, data analysis skills by mastering new skills in excel, and a lot of things that bring benefit to myself throughout this training period.
There are 5 main parts discussed in this industrial training report. The first part consists of the preliminary page, which includes the executive summary, table of contents, and acknowledgement. The second section is the details of the student’s profile, which shows the latest resume. The third section is the firm profile, which includes the name, address, history, vision, mission, and objectives, as well as the organisational structure and services. The fourth and final section of the article discusses training reflection, including the length, department-specific information, duties and responsibilities, assignments, tasks, and benefits such allowance experience, among other things. In addition, part five contains SWOT analysis with discussion and recommendation. Lastly, the report has finished with the conclusion following by appendices.