The factors influencing employee retention among 3-star hotel employee in Malacca city

Purpose – To define study of factors influencing employee retention that are work environment, communication, work-life balance and autonomy. Problem statement – Turnover problem in hotel industry become a worst issue that need to be solved and organization need to seek for the solution to make employee stay long in organization.
Objective – To identify the factors that lead to employee retention, to identify the significant relationship between work environment, communication, work-life balance and autonomy with employee retention, as well as to find the most influences factor to employee retention in 3 Star Hotel Industry in Malacca City.
Methodology – A close-ended questionnaire survey is conducted with a sample size of 118 respondents. SPSS version 22.0 is used to find the data reliability, frequencies of data, descriptive analysis, correlation test, and regression test in order to test all the hypothesis involved and to also answer all the objectives that present.
Summary of the findings – Three of independent variables are work environment, communication, and work-life balance are significantly related to employee retention where are autonomy are not significantly related to employee retention. Besides that, the most influencing factor affecting employee retention is work environment. On the other hand, the highest factor influencing employee retention is the good with other employee in the organization.