Mohd. Sanusi, Muliati
(1998)
Customer satisfaction survey on bulk product deliveries at Caltex Oil (M) Ltd / Muliati Mohd. Sanusi.
Degree thesis, Universiti Teknologi MARA (UiTM).
Abstract
Many improvement have been done by Caltex in order to achieve the No.l Brand of choice for Customers. However, the problem still exist and within so many years the actions taken only effect minority of the predicted actions. Therefore, the study on "customer Satisfaction Survey on Bulk Product Deliveries" is done in order to expose the company on how valuable the Customers i.e. the Business Partner are in gaining the profit.
Metadata
| Item Type: | Thesis (Degree) |
|---|---|
| Creators: | Creators Email / ID Num. Mohd. Sanusi, Muliati 94561145 |
| Contributors: | Contribution Name Email / ID Num. Thesis advisor Abd. Karim, Norminsham UNSPECIFIED |
| Subjects: | H Social Sciences > HF Commerce > Consumer satisfaction > Malaysia |
| Divisions: | Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management |
| Programme: | Bachelor of Business Administration (Transportation) |
| Keywords: | Customer satisfaction, survey, profit |
| Date: | 1998 |
| URI: | https://ir.uitm.edu.my/id/eprint/95634 |
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