An overview of the application of restaurant management systems in the foodservice / Asiyatul Nabilah Rosnan, Nur Hidayah Che Ahmat and Norfezah Md Nor

A restaurant management system is a software designed to manage and optimize restaurant operations. This paper provides an overview of empirical studies on the application of restaurant management systems in the foodservice industry. Based on 31 studies published on the application of restaurant management systems from various countries, the researchers reviewed their findings regarding the impacts of restaurant management system adoption in the foodservice industry. From the secondary data, the researchers found that most of the previous studies focused on information technology, gastronomy and food science, and business management. Findings from the previous studies also reported that the restaurant management system benefits the foodservice operation by offering convenience in accessing virtual menus and online ordering through the delivery system. Moreover, the restaurant management system consists of inventory management that could ease the entire operation. Previous studies also revealed that the restaurant management system helps oversee restaurant daily operations by tracking sales and recording data. The technology transformation has become unavoidable and vital to be competitive around the world, hence, the foodservice industry needs to rapidly adapt with innovative technology to improve the productivity and efficiency of an operation. This paper will encourage future researchers to determine and investigate the perceived value of a technology innovation such as the restaurant management system towards its continuous usage intention from restaurant operators’ perspective.