Factors influencing employee satisfaction among non-academic staff at Universiti Tun Hussein Onn Malaysia (UTHM)

Employee satisfaction is important in every organization. Therefore, there are many issues that occur among the employees around the world. Non-academic staff also not excluded in facing the problem of employee satisfaction. Employee satisfaction is defined as A pleasant or positive emotional state that will be resulting from the perception of work, conception of work environment, assessment of work environment, work experience and the perception of all the element of the work and workplace. There are many factors that influence employee satisfaction such as knowledge management, training and leadership. Therefore, the purpose of this study is to investigate the relationship between the knowledge management, training and leadership towards employee satisfaction among non-academic staff at Universiti Tun Hussein Onn Malaysia (UTHM). This research is a quantitative research which used the self-administered questionnaire as instruments to collect data. The data had been collected from 76% of 291 respondents which withdrawn from the total of 1205 element of population by using simple random sampling method. The data collected is then evaluated by using Statistical Package for the Social Science (SPSS) Version 24 software. Thus, Pearson Correlation analysis indicates that there is positive significant relationship between all the variables and the dependent variables which is employee satisfaction. While, regression analysis revealed that the most influential factors that influencing employee satisfaction is knowledge management.