Exploring the importance of work procedure towards employee's performance in inland revenue board of Malaysia: a case study at medical and facilities unit / Nur Afira Nadlin Che Soh

Work procedure is an arrangement of work task according to who the right person to handle the task and the time needed to make sure the task is completed. The objective of this study is to explore the importance of work procedure towards employee's performance in the Medical and Facility Unit in Inland Revenue Board of Malaysia (IRBM), and through this study also to identify recommendations in order to improve work procedure applied in the organization. The study focused on used qualitative research method which is through done the personal interview and preliminary study to collect the data needed. The interview session was conducted among staffs in the Medical and Facility unit in IRBM, 5 staffs represented from each level of management were chosen as respondents. The findings is through analyze the gap of work procedure towards employee's performance between what respondents and past journals highlighted. The findings is revealed that work procedure is very important towards employee's performance and in order to improvise work procedure applied in the organization there are many recommendations that can be used such as shown work procedure in work station, give training to staffs regarding work procedure and do brainstorming to discuss more detail about work process either want to added more step or cut off unneeded step. In a future, the researcher hope that organization from each sector could extend the findings of the study for the better future study regarding work procedure in order to improvise their performance.