Motivation at workplace: a case study at Royal Malaysian Customs Department / Magdaline Nicholas

The purpose of this research is to find out the factors that motivate employees in Royal Malaysian Customs Department. Objectives of this study are to study the relationship between employee motivation and gender, age, department, position, and marital status of employee in Royal Malaysian Customs Department and also identify the top five motivational factors among employee in Royal Malaysian Customs Department. Information gather in this study will eventually help the organization of Royal Malaysian Customs Department to further improve their employee motivation after discover the factors that demotivate the employees. This case study will be conducted amongst the employees of Royal Malaysian Customs Department. Data was collected from 100 employee of Royal Malaysian Customs Department from various sections by distributing the questionnaires. The findings indicate that there are no significant differences in each of the motivational factors between male and female, employee in different age and different marital status. However, the difference in means score is significant among employees in different section in agreeing the relationship with colleagues as a motivational factor, while the status and recognition have a significant influence to employees of different position. This study also discovered the top five motivational for employee in Royal Malaysian Customs Department, (i) work itself, (ii) company policy and administration, (iii) responsibility, (iv) achievement and (v) relationship with colleagues. It also concluded that the employees of Royal Malaysian Customs Department are demotivated because of these factors, (i) salary, (ii) status, (iii) work condition, (iv) autonomy, (v) freedom and (vi) recognition. By identify these factors the organization can find a ways to improve their employees motivation.