Factor that influence employee performance: a case study on Popular Book Store Sdn Bhd Wangsa Walk Outlet / Nur Zarifah Haji Zakaria

This study is to identify the factor that can influences employee performance and the most effective factor that can influences employee performance. This study based to the problem arises in the work place. Employee is important for company establishes and generate. Company need to produce a good productivity of employee to become success. It is important to company know about their worker. This study has use qualitative research by interview and observation to gather all information. There are four respondent of interview. The information has been analyzed using Textual Analysis. The finding show what are the factors that can influences employee performance which is all respondent choose training, relationship and communicating, payment and rewarding and individual mentality. Respondent were agreed that relationship and communicating were the most effective factor that can influences employee performance. This case study provides information for company to acknowledge about their employee and as a plan to increase employee performance. There were also more rooms for improvement and further enhancement in ensuring a good employee performance.