The study on the satisfaction of the express boat operator toward the Sarawak Rivers Board / Riyung Barau

Providing a high level of operator satisfaction toward the service and knowledge about the function of Sarawak Rivers Board (SRB) is considered as one of the prime ways to make the operator abide to the rule and regulation under the Sarawak Rivers Ordinance. This study is to determine the operator’s satisfaction level on the service with regard to facilities, services and locality provided by SRB Region II. From the study, the finding show that most of the operations are very satisfied with the facilities and services that provided by SRB.But concerning about the knowledge of the operator toward the SRB its how that, very high percentage of the operator stated that they do not know about the function of the SRB.