Abstract
The study purpose is to identify the Tourists Shopping Satisfaction Based on Shopper Attributes and Shopping Experiences in Malacca. It is compulsory to know the factors that influence tourist’s satisfaction to do shopping activities in Malacca. For this study, the researcher chooses three determinants of shopping experiences which are venue environment and services, merchandise value and staff service quality. There are 91 respondents were chosen consist of tourists that come in Malacca and residents in three areas of shopping mall in Malacca which are Dataran Pahlawan Mall, Mahkota Parade and Jusco Mall in Malacca city. The findings of the study show that venue environment and services, merchandise value and staff service quality have significant relationship with tourists' satisfaction in Malacca. Based on the results, the researcher found that the most significant determinant that influenced tourist’s satisfaction in Malacca to go abroad is staff service quality.
Metadata
Item Type: | Student Project |
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Creators: | Creators Email / ID Num. Mohd Kamaluddin, Khairul Afifah 2011879724 Ismail, Shahrul Nizam 2011423272 Mohd Isa, Shamimi 2011692546 |
Contributors: | Contribution Name Email / ID Num. Advisor Fazil, Fauzunnasirah UNSPECIFIED |
Subjects: | H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling H Social Sciences > HF Commerce > Consumer satisfaction |
Divisions: | Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Hotel and Tourism Management |
Programme: | Bachelor of Science (Hons.) Tourism Management (HM241) |
Keywords: | Shoppers satisfaction; Revisit intention; Shopping experiences |
Date: | 2014 |
URI: | https://ir.uitm.edu.my/id/eprint/77092 |
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