Shoppers satisfaction and revisit intention based on attributes of shopping experiences / Khairul Afifah Mohd Kamaluddin, Shahrul Nizam Ismail and Shamimi Mohd Isa

Mohd Kamaluddin, Khairul Afifah and Ismail, Shahrul Nizam and Mohd Isa, Shamimi (2014) Shoppers satisfaction and revisit intention based on attributes of shopping experiences / Khairul Afifah Mohd Kamaluddin, Shahrul Nizam Ismail and Shamimi Mohd Isa. [Student Project] (Submitted)

Abstract

The study purpose is to identify the Tourists Shopping Satisfaction Based on Shopper Attributes and Shopping Experiences in Malacca. It is compulsory to know the factors that influence tourist’s satisfaction to do shopping activities in Malacca. For this study, the researcher chooses three determinants of shopping experiences which are venue environment and services, merchandise value and staff service quality. There are 91 respondents were chosen consist of tourists that come in Malacca and residents in three areas of shopping mall in Malacca which are Dataran Pahlawan Mall, Mahkota Parade and Jusco Mall in Malacca city. The findings of the study show that venue environment and services, merchandise value and staff service quality have significant relationship with tourists' satisfaction in Malacca. Based on the results, the researcher found that the most significant determinant that influenced tourist’s satisfaction in Malacca to go abroad is staff service quality.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Mohd Kamaluddin, Khairul Afifah
2011879724
Ismail, Shahrul Nizam
2011423272
Mohd Isa, Shamimi
2011692546
Contributors:
Contribution
Name
Email / ID Num.
Advisor
Fazil, Fauzunnasirah
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Hotel and Tourism Management
Programme: Bachelor of Science (Hons.) Tourism Management (HM241)
Keywords: Shoppers satisfaction; Revisit intention; Shopping experiences
Date: 2014
URI: https://ir.uitm.edu.my/id/eprint/77092
Edit Item
Edit Item

Download

[thumbnail of 77092.pdf] Text
77092.pdf

Download (2MB)

Digital Copy

Digital (fulltext) is available at:

Physical Copy

Physical status and holdings:
Item Status:

ID Number

77092

Indexing

Statistic

Statistic details