A study on an assessment of after sales-service delivered by Telekom Malaysia Berhad / Dennie Dimpat

This study focus on an assessing after-sales service delivered by Telekom Malaysia Berhad towards their former customer who had already terminated their subscription on fixed-line home telephone services. This study is necessary for Telekom Malaysia Berhad to measure the level of customer's satisfaction and to examine the impact of after-sales service delivered by Telekom Malaysia Berhad in order to find the cause behind growing rate of service termination among respective customers. Thus, this study also benefits for Telekom Malaysia Berhad to better understanding on their weaknesses on their after-sales service a s well to improve services to meet customer's expectation. The recommendation provided for Telekom Malaysia Berhad to fully understand the root of problem and make an improvements based on expectation of customers.