Implementing of total quality management (TQM) in Malaysian construction industry / Khairul Nizam Fourzan

Total quality management (TQM) is a piece of the complete quality confirmation point of view. This framework, which is considered as a sort of administrative way of thinking, utilizes all authoritative levels to continually improve the quality of goods and services. TQM is an efficient administration way to deal with meet the competitive and innovative difficulties which has been acknowledged by both assistance and assembling associations worldwide. It characterizes the quality with accentuation on top administration responsibility and client loyalty. It centers around achieving and keeping up flawless quality in assembling just as administrations, by improving the presentation of items, cycles and administrations to fulfil client expectation. The aim for this research are to determine the factor to improve the quality product in construction project by implementing total quality management in construction industry and the effect of quality control, quality improvement, quality policy, quality planning and assurance toward the construction process. There are three (3) aims of this study which are to identify the strategies of TQM to improve the quality of construction product, to determine the barrier in implementation of TQM, and to identify the available advance technology and its application in order to improve the
quality management and project quality.