The effectiveness of communication skills to job performance at Tenaga Nasional Berhad (TNB) Jitra, Kedah Darul Aman / Ainnatul Nadia Che Isa

The purpose of this study is to determine The Effectiveness of Communication Skills to Job Performance at Tenaga Nasional Berhad (TNB) Jitra, Kedah Darul Aman. The questionnaires are distributed in two departments which are Administration/Customer Service and the other department is Finance, Credit Control and Record. This research involved 40 respondents that 30 respondents from Administration/Customer Service department while 10 respondents are from the Finance, Credit Control and Record department. The survey measured demographic profile, the effect of communication skills and the level of job performance. There are three factors of effective communication skills to job performance which are organizational culture, management style and social relationship. Then, the researcher found that the most effective communication skills is organizational culture. Organizational culture is the factors of communication skills that employees at the organization agreed to enhance their job performance. Furthermore, based on the result shown, the ways employees improve their communication skills are participating the communication skills training and join in the organizing activities.