The impact of supervisory status on job satisfaction for hospitality and non-hospitality workers/ Maureen Snow Andrade, Doug Miller and Jonathan H. Westover

Andrade, Maureen Snow and Miller, Doug and Westover, Jonathan H. (2021) The impact of supervisory status on job satisfaction for hospitality and non-hospitality workers/ Maureen Snow Andrade, Doug Miller and Jonathan H. Westover. Journal of Tourism, Hospitality and Culinary Arts, 13 (1). pp. 88-109. ISSN 1985-8914 ; 2590-3837

Official URL: https://www.jthca.org/

Abstract

Job satisfaction contributes to organizational success. Workers in supervisory positions have stressful responsibilities and long working hours; however, they may also enjoy greater autonomy, higher salaries, and other advantages than non-supervisors. Hospitality workers, in particular, are subject to conditions that contribute to work-life conflict. This study compares job satisfaction for hospitality industry supervisors and non-supervisors as well as supervisors and non-supervisors in all occupations. Findings indicate that hotel industry supervisors are more satisfied than non-supervisors with some exceptions within specific hospitality occupations. Both hospitality supervisors and non-supervisors are less satisfied than their counterparts in all occupations.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Andrade, Maureen Snow
maureen.andrade@uvu.edu
Miller, Doug
UNSPECIFIED
Westover, Jonathan H.
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality and Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 13
Number: 1
Page Range: pp. 88-109
Keywords: Job Satisfaction, Supervisory Level, Hospitality Industry, Work-life Balance, Intrinsic and Extrinsic Rewards, Work Relations
Date: June 2021
URI: https://ir.uitm.edu.my/id/eprint/67508
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