Abstract
Covid-19 brought the entire world and economies to a sudden halt. To contain the spread of Covid-19, implementation of lockdown and travel restrictions have adversely affected the tourism and hospitality sector. Unless the guest expectations during this contagion are not gauged and reported swiftly, the hotels will not attract the business back timely. This study aims to evaluate the factors that influence the expectations of Indian guests regarding safety measures in hotels as a consequence of the COVID-19 pandemic. The data was collected using a structured questionnaire with many open-ended questions to draw meaningful responses. The findings revealed that Indians would consider using hotels for their accommodation purpose during travel, but they have a few expectations and suggestions concerning their stay at the hotels. The study has revealed preferences for hotel categories for stay considering COVID-19 preparedness. The guests expect the hotels to follow stringent safety measures from different departments of hotels elaborated in this paper. The study proposes several practical implications for managers to acclimate for the COVID-19 recovery.
Metadata
Item Type: | Article |
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Creators: | Creators Email / ID Num. Hussain, Sarah shussain10@jmi.ac.in Ahmad Shah, Firdous UNSPECIFIED Kareem, Saima UNSPECIFIED |
Subjects: | G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Quality control |
Divisions: | Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management |
Journal or Publication Title: | Journal of Tourism, Hospitality and Culinary Arts |
UiTM Journal Collections: | UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA) |
ISSN: | 1985-8914 ; 2590-3837 |
Volume: | 12 |
Number: | 3 |
Page Range: | pp. 31-51 |
Keywords: | Covid-19, expectations, hotels, preparedness, safety measures |
Date: | December 2020 |
URI: | https://ir.uitm.edu.my/id/eprint/67399 |