Expectations of Indian guests from hotel preparedness in COVID-19 / Sarah Hussain, Firdous Ahmad Shah and Saima Kareem

Hussain, Sarah and Ahmad Shah, Firdous and Kareem, Saima (2020) Expectations of Indian guests from hotel preparedness in COVID-19 / Sarah Hussain, Firdous Ahmad Shah and Saima Kareem. Journal of Tourism, Hospitality and Culinary Arts, 12 (3). pp. 31-51. ISSN 1985-8914 ; 2590-3837

Official URL: https://www.jthca.org/

Abstract

Covid-19 brought the entire world and economies to a sudden halt. To contain the spread of Covid-19, implementation of lockdown and travel restrictions have adversely affected the tourism and hospitality sector. Unless the guest expectations during this contagion are not gauged and reported swiftly, the hotels will not attract the business back timely. This study aims to evaluate the factors that influence the expectations of Indian guests regarding safety measures in hotels as a consequence of the COVID-19 pandemic. The data was collected using a structured questionnaire with many open-ended questions to draw meaningful responses. The findings revealed that Indians would consider using hotels for their accommodation purpose during travel, but they have a few expectations and suggestions concerning their stay at the hotels. The study has revealed preferences for hotel categories for stay considering COVID-19 preparedness. The guests expect the hotels to follow stringent safety measures from different departments of hotels elaborated in this paper. The study proposes several practical implications for managers to acclimate for the COVID-19 recovery.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Hussain, Sarah
shussain10@jmi.ac.in
Ahmad Shah, Firdous
UNSPECIFIED
Kareem, Saima
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service > Quality control
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality and Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 12
Number: 3
Page Range: pp. 31-51
Keywords: Covid-19, expectations, hotels, preparedness, safety measures
Date: December 2020
URI: https://ir.uitm.edu.my/id/eprint/67399
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